Shipping policy

At Pitbull Vape Juice, LLC, we strive to provide our customers with prompt and reliable shipping services. Please review our shipping policy to understand how we handle your orders.

Order Processing:

  • Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Order Cutoff Time: Orders placed after 2 PM EST will be processed on the next business day.

Shipping Rates and Delivery Estimates:

  • Standard Shipping: We offer standard shipping through USPS or UPS. Delivery times typically range from 3-7 business days, depending on your location.
  • Expedited Shipping: Expedited shipping options are available at an additional cost. Delivery times typically range from 1-3 business days.
  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout based on the shipping method and destination.

Shipping Destinations:

  • We ship to addresses within the United States, including Alaska and Hawaii.
  • At this time, we do not ship to P.O. boxes or APO/FPO addresses.

Shipping Confirmation and Order Tracking:

  • You will receive a shipping confirmation email once your order has shipped, which will include your tracking number(s). The tracking number will be active within 24 hours.
  • You can track your order on our website or the carrier's website using the provided tracking number.

International Shipping:

  • Currently, we do not offer international shipping. We are working on expanding our services and hope to offer international shipping in the near future.

Shipping Issues:

  • Delayed or Lost Packages: If your package is delayed or lost in transit, please contact our customer service team at [contact email/phone number]. We will work with the carrier to resolve the issue as quickly as possible.
  • Damaged Items: If you receive a damaged item, please contact us immediately with your order number and a photo of the damaged item. We will assess the situation and arrange for a replacement or refund as necessary.
  • Incorrect Shipping Information: Please ensure that your shipping address is correct at the time of purchase. Pitbull Vape Juice, LLC is not responsible for orders shipped to incorrect addresses provided by the customer.

Returns and Refunds:

  • For information on returns and refunds, please refer to our [Refund Policy](link to refund policy).

Contact Us:

If you have any questions or concerns regarding our shipping policy, please contact us at contact@pitbulljuicecompany.com